Refund policy

Return & Refund Policy

Last Updated: 25th July, 2026

At Zolvie, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return if your item meets all of the following conditions:

  • The return request is initiated within 2 days of receiving your order.

  • The item is unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, packaging, accessories, and invoices are intact.

  • The product shows no signs of damage caused by misuse, improper handling, or normal wear and tear.

  • The item is eligible for return as per this policy.

We reserve the right to reject returns that do not meet the above conditions.

2. Return Timeframe

Returns must be requested within 7 days from the date of successful delivery.

Once your return request is approved, the item should be shipped or handed over to our courier partner within the timeframe communicated by our customer support team.

3. How to Request a Return

To initiate a return:

  1. Email us at joyjagannathenterprise4@gmail.com with your order number and reason for the return.

  2. Attach clear photos if the item is damaged, defective, incorrect, or incomplete.

  3. Our support team will review your request and provide return instructions.

  4. Once the returned product is received and passes inspection, we will process your refund or exchange.

Please do not return products without prior approval, as they may not be accepted.

4. Refund Process

After receiving and inspecting your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be initiated using the original payment method whenever possible.

  • Refunds may also be processed as store credit where applicable or if mutually agreed.

  • Refunds are typically processed within 3-7 business days after the returned item has passed inspection.

Please note that your bank, card issuer, UPI provider, or payment gateway may take additional time to reflect the refunded amount in your account.

Shipping charges, gift wrapping charges, cash-on-delivery fees, or other service charges (if applicable) are generally non-refundable unless the return is due to our error.

5. Exchange Policy

We offer exchanges for eligible items subject to product availability.

You may request an exchange for:

  • Size

  • Colour

  • A replacement for a damaged or defective product

  • An incorrect item received

If the requested replacement is unavailable, we may offer:

  • A refund

  • Store credit

  • An alternative product of equal value (with your approval)

6. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged item

  • A defective product

  • An incorrect product

  • A product with missing parts or accessories

Please notify us within 48 hours of delivery by emailing joyjagannathenterprise4@gmail.com

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photographs of the product

  • Photos of the packaging (if applicable)

  • A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund at no additional cost to you.

7. Non-Returnable Items

For hygiene, safety, or other operational reasons, the following items are generally not eligible for return unless they are damaged, defective, or incorrect upon delivery:

  • Opened or used perfumes and fragrances

  • Innerwear, socks, and personal hygiene products

  • Gift cards and promotional vouchers

  • Products marked as "Final Sale" or "Non-Returnable"

  • Customized or personalized products

  • Items returned without original tags or packaging

  • Products damaged after delivery due to customer misuse

Please check individual product pages for any additional return restrictions.

8. Return Shipping Costs

If the return is due to:

  • A damaged product

  • A defective product

  • An incorrect item shipped by us

Zolvie will bear the return shipping costs.

If the return is due to:

  • A change of mind

  • Incorrect size selected by the customer

  • Personal preference

  • Accidental order placement

The customer may be responsible for the applicable return shipping charges unless otherwise stated in a promotional offer or on the product page.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

If your order cannot be fulfilled for any reason, we reserve the right to cancel it and issue a full refund.

10. Refund Exceptions

Refunds may be declined if:

  • The returned product fails our quality inspection.

  • The item has been used, washed, altered, or damaged after delivery.

  • Original tags or packaging are missing.

  • The return request is made after the eligible return window.

  • The product is listed as non-returnable.

If a return is rejected, the item may be shipped back to you.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Joy Jagannath Enterprise  Pvt Ltd

Email: joyjagannathenterprise4@gmail.com

Phone: 9123893234

Business Address: Green Glen Layout, Bellandur, Bengaluru, Karnataka - 560103 

Business Hours:

Monday to Saturday

10:00 am - 7:00 pm

We will make reasonable efforts to respond to your inquiries in a timely manner.