Shipping policy

Shipping Policy

Last Updated: 25th July, 2026

Thank you for shopping with Zolvie. We are committed to delivering your orders safely and as quickly as possible. This Shipping Policy outlines our order processing times, shipping methods, delivery estimates, and other important shipping information.

1. Order Processing

All orders are processed within 1-2 days after your order has been successfully placed and payment has been confirmed.

Please note:

  • Orders are processed only on business days (Monday to Friday, excluding public holidays).

  • Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

  • During peak seasons, sales, or promotional events, order processing may take slightly longer than usual.

Once your order has been processed and dispatched, you will receive a confirmation email or SMS with your tracking details.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure safe and reliable delivery.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (where available)

  • Cash on Delivery (if applicable)

The shipping options available for your location will be displayed during checkout.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, order value, and selected shipping method.

Our standard shipping charges are:

  • Standard Shipping: ₹49–₹99 below the free shipping threshold

  • Express Shipping: ₹99–₹149 (if applicable)

  • Free Shipping: Available on orders above ₹799

Any applicable taxes or additional charges will be shown before you complete your purchase.

4. Estimated Delivery Time

Delivery timelines begin after your order has been processed and dispatched.

Estimated delivery times are:

  • Metro cities: 3-5  BUSINESS DAYS

  • Non-metro cities: 3–7  BUSINESS DAYS

  • Remote or rural locations: 5-7 BUSINESS DAYS

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, we will send you a tracking number via email and/or SMS.

You can use this tracking number to monitor your shipment through the courier partner's tracking page or through any order tracking feature available on our website.

If you do not receive your tracking details within 24 hours after dispatch, please contact our customer support team.

6. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • High order volumes

  • Courier service disruptions

  • Incorrect or incomplete delivery addresses

  • Government restrictions or other unforeseen events

If your order is significantly delayed, we will make reasonable efforts to keep you informed and assist in resolving the issue.

7. Incorrect Shipping Information

Please ensure that your shipping address, contact number, and email address are accurate before placing your order.

Zolvie is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

If you notice an error in your shipping details, please contact us as soon as possible. While we will do our best to assist, changes may not be possible once the order has been processed or dispatched.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful due to customer unavailability or an incorrect address, the courier partner may attempt re-delivery or return the package to us.

Additional shipping charges may apply for re-shipping returned orders.

9. Damaged or Missing Packages

If your package arrives damaged, appears tampered with, or is missing items, please contact us within 12 hours of delivery.

To help us investigate your claim, please provide:

  • Your order number

  • Clear photographs of the package and product

  • A brief description of the issue

We will review your request and work toward an appropriate resolution, which may include a replacement or refund in accordance with our Return & Refund Policy.

10. International Shipping

Option A – Domestic Only

At present, Zolvie ships only within India. We do not currently offer international shipping.

We look forward to expanding our services to more countries in the future.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Joy Jagannath Enterprise  Pvt Ltd

Email: joyjagannathenterprise4@gmail.com

Phone: 9123893234

Business Address: Green Glen Layout, Bellandur, Bengaluru, Karnataka - 560103 

Business Hours:

Monday to Saturday

10:00 am - 7:00 pm

We will make reasonable efforts to respond to your inquiries in a timely manner.