Terms of service

Terms of Service

Last Updated: 25th July, 2026

Welcome to Zolvie. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you represent that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements under applicable laws.

  • The information you provide is accurate, complete, and up to date.

2. Account Terms

If you create an account with Zolvie, you are responsible for:

  • Maintaining the confidentiality of your account credentials.

  • Restricting access to your account and password.

  • Providing accurate and current information.

  • Promptly updating your information if it changes.

  • All activities that occur under your account.

We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or are involved in fraudulent or unlawful activities.

3. Products and Product Descriptions

We make every effort to ensure that product descriptions, specifications, images, colors, and pricing displayed on our website are accurate.

However:

  • Product colors may vary depending on your screen or device settings.

  • Minor variations in design, packaging, or appearance may occur.

  • Product availability is subject to change without notice.

  • We do not guarantee that all descriptions or other content are error-free.

We reserve the right to correct any errors, inaccuracies, or omissions at any time.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Prices may change without prior notice.

We accept payment through the payment methods displayed during checkout, which may include:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (where available)

Orders will only be processed after successful payment confirmation, except for approved Cash on Delivery orders.

Applicable taxes, shipping charges, and other fees will be displayed during checkout.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraud

  • Payment authorisation failure

  • Violation of these Terms

  • Legal or regulatory requirements

If payment has already been received for a cancelled order, we will initiate a refund in accordance with our Refund Policy.

6. Shipping and Delivery

Shipping and delivery timelines are estimates only.

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Natural disasters

  • Incorrect shipping information provided by the customer

For complete shipping information, please refer to our Shipping Policy.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have read and agreed to the terms of our Return & Refund Policy.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Videos

  • Text

  • Website design

  • Icons

  • Trademarks

is owned by or licensed to Zolvie and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without our prior written permission.

9. Prohibited Uses

You agree not to use the website to:

  • Violate any applicable law or regulation.

  • Commit fraud or engage in deceptive practices.

  • Upload malicious software, viruses, or harmful code.

  • Attempt unauthorised access to our systems.

  • Interfere with the security or functionality of the website.

  • Collect customer information without authorisation.

  • Impersonate another person or organisation.

  • Resell or misuse our products in violation of applicable laws.

  • Engage in activities that disrupt or negatively affect other users.

Violation of these Terms may result in suspension or permanent termination of access to our services.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Their content

  • Privacy practices

  • Products

  • Services

  • Policies

Your use of third-party websites is at your own risk.

11. Limitation of Liability

To the maximum extent permitted under applicable law, Zolvie, its directors, employees, affiliates, partners, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to:

  • Use or inability to use our website

  • Product availability

  • Delayed deliveries

  • Loss of profits or business opportunities

  • Data loss

  • Unauthorised access to customer accounts

  • Third-party service interruptions

Our total liability, if any, shall not exceed the amount paid by you for the specific product giving rise to the claim, except where otherwise required by applicable law.

Nothing in these Terms excludes or limits rights that cannot legally be excluded under applicable consumer protection laws.

12. Indemnification

You agree to indemnify and hold harmless Zolvie, its directors, employees, affiliates, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising out of:

  • Your misuse of the website.

  • Your violation of these Terms.

  • Your infringement of any third-party rights.

  • Your violation of any applicable law.

13. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Pandemics

  • Government actions

  • Power failures

  • Internet outages

  • Labour disputes

  • Transportation disruptions

14. Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Any changes will become effective immediately upon publication on this page unless otherwise stated.

Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India.

16. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Joy Jagannath Enterprise  Pvt Ltd

Email: joyjagannathenterprise4@gmail.com

Phone: 9123893234

Business Address: Green Glen Layout, Bellandur, Bengaluru, Karnataka - 560103 

Business Hours:

Monday to Saturday

10:00 am - 7:00 pm

We will make reasonable efforts to respond to your inquiries in a timely manner.